Destination wedding for ~450 guests across two Balotra resorts

Two resorts, one celebration week

Guests landed on different days, slept at different properties, and still needed coherent pickup windows and room details. Spreadsheet “versions” per resort created silent conflicts — especially when a family moved from one hotel block to the other.

Full logistics stack on Smart Planner

• Unified guest CRM for both resorts — one list, clear property assignment
• Multi-venue room boards for Royal Heritage Resort and Rishabh Resort
• Pickup/drop schedules aligned to arrival waves and hotel locations
• KYC / ID workflow ahead of hotel check-in for outstation guests
• White-label WhatsApp for room, transfer, and schedule notifies
• Guest pages so travelers had stay and ceremony context without chasing coordinators

Scale without a war room of chats

With ~450 guests and two resorts, the win wasn’t “zero changes” — it was that every change had a home. Rooms, vehicles, documents, and messages pointed at the same truth, so destination-week stress stayed with the plan — not with the hosts’ inboxes.